Wentworth-Douglass Hospital Wins Patient Experience Award for 11th Consecutive Year

DOVER, NH – For the 11th consecutive year, Wentworth-Douglass Hospital has been named among the best hospitals in the nation for patient experience, according to an announcement released Tuesday by Healthgrades, a healthcare data company.

The award, which is given to those ranked among the top 15% of eligible U.S. hospitals, celebrates hospitals delivering best-in-class patient experiences.

Wentworth-Douglass was the only hospital honored with the 2024 award on the Seacoast, and one of just two in the state.

"The consistency of this honor underscores our relentless pursuit to distinguish Wentworth-Douglass in our mission of patient-centered care,” said Darin Roark, president and chief operating officer. “It speaks volumes about our team's steadfast dedication to delivering compassionate and top-notch care

For the annual analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data for ten patient experience measures to identify the institutions displaying an unwavering commitment to prioritizing positive patient experience during a short-term, acute care visit. There were just 388 award recipients.

The company also awarded Wentworth-Douglass an award for excellent in pulmonary care, for “superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia.” And found that 81% of patients would “definitely recommend” Wentworth-Douglass, 11% higher than the national average.

“As consumers take a more hands-on approach to their healthcare journeys, hospital quality should be a top consideration when choosing where to receive care,” said Dr. Brad Bowman, chief medical officer and head of data science at Healthgrades in a news release. “With this information, consumers can feel confident they’re making the most informed decisions about their healthcare.”

Healthgrades’ ratings are publicly available on their website: https://www.healthgrades.com/.

About Wentworth-Douglass Hospital

Wentworth-Douglass Hospital (wdhospital.org) is a nationally recognized, not-for-profit, charitable health care organization located in Dover, New Hampshire with a more than 115-year history of compassionate care and innovation. A member of the Mass General Brigham system, Wentworth-Douglass is strategically located in the heart of the Seacoast region of New Hampshire and Southern Maine, which it has served since 1906. The organization is a family of more than 3,500 employees, including more than 400 physicians and advanced practice providers dedicated to the health, safety, and well-being of the region’s residents and visitors. The organization includes a 178-bed hospital, more than 30 primary and specialty provider practices and clinic sites, multiple express and prompt care facilities, an ambulatory surgery center, several medical office buildings, The Works Family Health and Fitness Center, and the Wentworth-Douglass Charitable Foundation.