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  • Wentworth-Douglass Hospital achieves Healthgrades 2020 Outstanding Patient Experience Award

    Wentworth-Douglass Hospital announcedi in June that it achieved the Healthgrades 2020 Outstanding Patient Experience Award™. This distinction recognizes Wentworth-Douglass Hospital as being among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades. This is the seventh year in a row that Wentworth-Douglass has earned this distinction.

    Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

    “Healthcare is complex and ever-evolving, but through it all our underlying goal remains constant – deliver the highest level of care and do it with compassion,” says Greg Walker, President and CEO of Wentworth-Douglass Hospital. “We are proud to have earned the Healthgrades Outstanding Patient Experience Award again for the seventh year in a row. It’s a true reflection of the commitment to our patients and community from every member of our hospital staff.”

    With the rise of the COVID-19 pandemic, this commitment to patients helped Wentworth-Douglass undertake extraordinary efforts to continue to provide high quality care and keep our community safe. Now, as the hospital and outpatient practices return to normal operations, the patient experience has been re-imagined for optimal safety and comfort, including drive-thru COVID-19 testing for symptomatic patients or those with scheduled procedures, more rigorous cleaning and infection prevention protocols, and telemedicine appointments, among other initiatives.

    Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family. “The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization. Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades.