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  • Media Relations Specialist

    Posted: 03/28/2021

    Media Relations Specialist
    Job # R-011186
    Locations Manchester-NH
    Eversource Energy is the largest Energy delivery company in New England. We support 3.6 million Gas and Electric customers across CT, MA and NH. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!!
    The Media Relations Specialist will be a primary media resource for Eversource in New Hampshire, identifying and developing stories for external audiences, responding to incoming inquiries from the news media and monitoring media activity and trends, among other responsibilities. As part of the broader Eversource Media Relations team, the Media Relations Specialist for New Hampshire will support efforts to highlight the company’s work to safely and reliably serve customers, advance clean energy and position Eversource as the most responsible energy company in the nation. 
    Essential Functions:

    • Identifies and develops stories and media opportunities to help advance Eversource’s strategic priorities
    • Responds to incoming inquiries from the New Hampshire news media, serves as a company spokesperson on assigned issues, including storm restoration and other emergencies
    • Represents the company in television and other on-camera interviews
    • Serves a vital role in around-the-clock storm restoration and other emergency response efforts
    • Monitors media activity and trends to anticipate and/or identify communication opportunities, evaluates metrics and other data to inform strategy
    • Creates original content and leverages other opportunities for Eversource’s social media channels
    • Provides day-to-day writing and/or coordination of a variety of written communications’ assignments; conducts related research as needed
    • Helps develop and provides copy editing for stories, releases, publications and other communication vehicles
    • Maintains updated media lists, manages New Hampshire news clips files and other related tasks
    • Provides regular support to the social media team
    • Synthesizes potentially complex information for presentation to diverse stakeholders
    • Provides seasoned communications’ counsel to a variety of internal customers including Senior Management
    • Participates in and/or leads assigned projects that include the element of communications and develops, recommends and executes appropriate strategies for the communications’ portion of assigned projects
    • Drafts executive presentations and associated collateral materials
    • Provides accurate, timely execution of activities and/or objectives and ensures positive impact on colleagues and customers
    • Works with other communications staff to understand and address customers’ needs and concerns
    • Develops relationships with selected community leaders and organizations to facilitate strong community relationships, leverages common goals and objectives and furthers the mission of Eversource
    • Builds and maintains strong relationships and communications within Communications to share ideas, spearhead inter-disciplinary projects and coordinate common work efforts
    • Provides superior customer service
    • Contributes to a safe work environment
    • Keeps Communications’ management informed of issues, impediments and progress
    • Models standards of excellence including the values of Eversource
    • A Bachelor’s Degree in Communications, Public Relations or another related discipline, or equivalent work experience
    • Three (3) to six (6) years related work experience in a corporate communications, agency or similar environment, or within the media
    • Exceptional written communication skills including the ability to effectively inform, educate and influence widely varying audiences
    • Exceptional spoken communications including public speaking skills
    • Demonstrated ability to appear in on-camera interviews, including television
    • Effective crisis communications skills
    • Proficiency in media monitoring, compiling metrics and tracking trends and relevant data
    • Good project management skills
    • Ability to anticipate, define and direct solutions to complex and/or unusual communications’ issues
    • Demonstrated skill with MS Office Applications (especially Word and PowerPoint)
    • Ability to work effectively with various levels within the organization and with counterparts in external organizations
    • Ability to influence decisions based upon area of expertise
    • Strong overall business acumen
    • Strong team leadership and team membership skills
    • Ability to think and act strategically in a fast-paced environment with frequently shifting and/or conflicting priorities
    • Ability and willingness to work with a sense of urgency and drive business results
    • Analytical skills including the ability to draw sound conclusions and act decisively
    • Ability to work effectively with various levels within and outside of the organization
    • Strong customer service orientation
    • Possesses a high degree of personal ownership and accountability
    • Ability and willingness to work with integrity and maintain high ethics
    • Must be available to work emergency restoration assignment as required
    Working Conditions:
    • Must be available to work emergency restoration assignment as required.
    • Must be available to travel between MA/CT/NH as necessary.
    Leadership Behaviors/Competencies:
    Set and Communicate Direction and Priorities
    • Know the business plan and how your role connects to it
    • Identify problems, issues; take responsibility for resolution
    • Set high standards for self; deliver quality performance
    • Raise ideas for improvement
    • Communicate, communicate, communicate
    Build Trusting Relationships
    • Follow through on commitments made to manager, colleagues, and customers.
    • Address difficult or controversial issues and encourage others to do the same.
    • Have honest dialogue with others
    Manage and Develop People
    • Set performance goals that align with department and company goals
    • Meet regularly with your supervisor/manager to discuss your performance
    • Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.
    Foster Teamwork and Cross-functional Collaboration
    • Work collaboratively within and across the organization to achieve “One Company” and other goals
    • Recognize and address cross functional implications of your work
    Create a Diverse, Inclusive Workforce
    • Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work
    Lead Change
    • Proactively seek out opportunities to improve business performance and customer service.
    • Respond positively to new demands or circumstances
    • Exhibit a “can-do” attitude to support changes in priorities and work processes
    Focus on the Customer
    • Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner