Box Office Ticketing Associate

Job Title: Box Office Ticketing Associate
Department: Box Office
Reports To: Ticketing Services Manager
FLSA Status: Temporary, Hourly, Non-exempt
Hourly Rate: $15.00 / hour
 
SUMMARY:
The Box Office Ticketing Associate assists the Ticketing Services Manager with daily Box Office operations such as utilizing the ticketing system, assisting patrons with questions and sales, and responsibilities regarding group sales. This individual ensures the highest quality customer service standards are met and maintained by upholding Playhouse policies. This individual also follows best practices in sales techniques and on an administrative level with fellow staff.
 
ESSENTIAL RESPONSIBILITIES:

• Master the utilization of Tessitura, the organization’s multifaceted ticketing system
• Assist in all ticket sales including, but not limited to; single tickets, passes, packages, discounted promotions, small-group reservations, lodging partner orders, and complimentary ticket / voucher transactions
• Assist patrons and potential patrons in a positive and professional manner; de-escalate patron issues when applicable, maintain a calm and helpful demeanor
• Assist fellow Box Office Associates with related duties as needed, including but not limited to responding to voicemails and assisting patrons with additional needs
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• Follow proper sales procedures, using common language and marketing messaging for the theatre and for each show
• Assist in daily database cleanup and additional projects as assigned by Management
• Assist Front of House (FOH) staff with resolving patron issues on show days as needed
• Assume responsibility for group sales including but not limited to sales, administrative oversight and meeting sales expectations
• Consistently handle high call and walk-up volume with accuracy and grace, while multitasking in a fast-paced environment and prioritizing tasks to maximize efficiency
• Attend each performance within the first week of the show
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  QUALIFICATIONS:
• Excellent organizational skills with an ability to think proactively, prioritize work, and meet deadlines
• Professional and exceptional customer service skills
• A proactive approach to problem solving and strong decision making skills
• Effective communication skills (writing, speaking, and listening)
• Solid experience with office management systems, MS Office, and Google Cloud Software (Drive, Sheets, Docs, Forms, etc.)
• Ticketing experience and computer proficiency preferred
• Light lifting of objects up to ten pounds
• Schedule: 30-40 hours per week, hours vary, availability for evening and weekend shifts, combination of onsite and remote work, temporary position 3/20/23 – 10/29/23
• To apply please email our Ticketing Services Manager, Robin Fowler at rfowler@ogunquitplayhouse.org.